FAQ: Ask a VCSU Librarian

Search for a FAQ. Click the entry's title to view more info.


I am getting the message “File missing: docs/suspend.htm” when I trying to use library databases. What does it mean?

301 views   |   Last updated on Nov 20, 2015    Database Blackboard Access

 

The docs/suspend error message is displayed when a user downloads excessive amounts of material in a short space of time from our electronic databases or journals. Our EZProxy service,  which is used to authenticate our e-resources, has in-built restrictions to prevent the systematic harvesting of content. Please note, that this error can also be hit during normal downloading of content, so it does not suggest any illicit action on your part. If you wait for about 30 minutes though, your connection should be restored. If this problem persists, please call VCSU's Technology Services at 701-845-7340 or submit a Help Ticket at http://technologyservices.vcsu.edu/vp.htm?p=2920