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When I click on a Naxos Music Library or Naxos Spoken Word Library link, it get this error message “ The maximum number of simultaneous users authorized by your institution has been reached. Please try again later...". What should I do?

67 views   |   Last updated on Jun 28, 2016    Access Troubleshooting Database


You will see this message if you there are more than 5 users accessing Naxos Music Library or Naxos Spoken World Library at a same time. Timeout for these two resources is currently set to the default of 45 minutes. If a user closes out NML without clicking the logout button, that session will remain active until it reaches 45 minutes of inactivity. Please check back again in 30 - 45 minutes until the session timeout gets reset.